Help & Questions
Everything you might want to know before (or after) ordering. Can't find your answer? Email malini@artofbirdie.com. You'll always get a human, never a bot.
The prints
What are the prints made of? Each print is produced in Glasgow on 300gsm recycled fine-art paper] using plant-based / giclée inks — made to be looked at for years, not months. Fade-resistant under glass for 10+ years.
What sizes do you offer? [A6 (10.5 × 14.8 cm) · A5 (14.8 × 21 cm) · A4 (21 × 29.7 cm) — list your actual sizes.] All standard sizes, so they'll slot into off-the-shelf frames from anywhere, no custom framing bills.
Do prints come framed? Not currently. Prints ship [flat, board-backed / in a sturdy tube] so you can choose a frame that suits your space. A standard A4 frame from any high-street shop fits perfectly.
Will the colours match what I see on my screen? Very closely — but every screen displays colour a little differently, so tiny variations between your screen and the physical print are normal and not a fault. (If anything arrives genuinely wrong or damaged, that's a different story, see Returns below.)
Are the prints signed? Yes! every print is signed on the back. / Limited editions are signed and numbered.
Ordering & shipping
How long until my order ships? We pack and dispatch within 2–4 working days from Glasgow. You'll get an email the moment it's on its way. (One-person studio — during launches or December, allow a couple of extra days; we'll always flag it on the homepage.)
How long does delivery take? UK: 2–4 working days after dispatch. US & Canada: 7–14 working days. Full details in our Shipping Policy.
How much is shipping? UK: [£2 — free on orders over £20]. US & Canada: [£4.50]. Calculated at checkout.
Do you ship internationally? Currently to the UK,EU, US, and Canada.
Somewhere else? Email us, we'll usually find a way. International orders may attract local customs charges, which are the recipient's responsibility (rare at our price point, but we have to say it).
My order hasn't arrived — help? Don't worry. If it's been more than 10 working days (UK) / 25 working days (international) since your dispatch email, send us your order number and we'll chase it, replace it, or refund you. Your order is our responsibility until it's safely in your hands.
Can I send a print as a gift? Yes! enter their address at checkout and add a gift note in the order notes box; we'll handwrite it. No prices are included in the parcel.
Returns & refunds
Can I return a print if I change my mind? Yes, within 14 days of delivery, for a full refund, no awkward questions. Email us your order number, post it back unused in its original packaging (return postage is yours; tracked is wise), and we'll refund you within [5–7] days of it arriving back. The only exception is personalised/custom pieces, which can't be returned unless faulty. Full details: Return Policy.
My print arrived damaged or wrong. We'll fix it fast. Email a photo of the item and packaging within 14 days and choose a free replacement or a full refund — no need to post anything back.
Can I cancel an order I just placed? Email us straight away — if it hasn't been dispatched, we'll cancel and refund in full. If it's already in the post, just use the 14-day return.
Prana Mail Club
What is Prana Mail? A monthly art date for your inner world. Prana means breath and each month, members receive a new A6 print (never sold in the shop), a custom sticker, a dopamine menu, and a gentle reflective art-date prompt, posted through your letterbox. £8.99/month, cancel anytime.
When am I billed, and when does my parcel arrive? You're billed on the 1st of each month; parcels post by the 7th and fit through a standard letterbox. No missed-delivery cards, ever. Join mid-month and your first parcel arrives the following month.
Is shipping included in the £8.99? [UK — yes, included. US & Canada — +£2/month, shown at checkout.
Can I cancel or skip a month? Cancel anytime from your account or by email — no fees, no guilt, no "are you sure?" maze. Your subscription simply stops before the next billing date.
What's a founding member? The first round of Prana Mail is capped at 50 members, because every parcel is packed by hand by one person. Founding members get perk and their £8.99 price locked in for as long as they stay subscribed — even if the price rises later.
Can I gift a subscription? Yes — choose the gift option at checkout. / Gifting launches with the club — join the waitlist to hear first.
Is it therapy? No, it's art. Prana Mail draws on psychotherapeutic principles I'm training in, but it's a creative companion, not a substitute for professional mental-health support. (It plays nicely alongside it, though.)
Values & giving back
What does "Giving Back" mean? Every print in our Giving Back collection donates everything to a named charity/cause. We publish what we've raised together each season in the newsletter.
Is your packaging sustainable? Yes! plastic-free, recycled and recyclable materials; your specifics. How a thing is made matters too.
Who's behind Art of Birdie? One person (so far!): Malini, artist, storyteller, Glaswegian by choice. Art of Birdie is an independent, queer, PoC-owned studio.
Working with us
Do you take commissions? Yes! occasionally, when the diary allows. Email malini@artofbirdie.com with what you have in mind. / Not currently, but join the newsletter and you'll hear when books open.]
Wholesale, stockists, or press? We'd love to hear from you. Email malini@artofbirdie.com with "Wholesale" or "Press" in the subject line.
Can I use or repost your artwork? Sharing on social with credit @artofbirdiestudio makes our day. Reproducing, printing, or using artwork commercially needs written permission, email us about licensing.
Still stuck?
Email malini@artofbirdie.com or use the contact form. We're a one-person studio, so allow 1–2 working days but every message gets a real, human reply.